Terms of service

Terms of Service

Last updated: September 23, 2026

These Terms of Service govern your use of the ZAVÉORA website and your purchase of products from us. By using the website or placing an order, you agree to these terms.

Store Information

ZAVÉORA is an online retailer based in the United Kingdom. You can contact us at zaveora@outlook.com.

Products and Information

We aim to describe and display products accurately. Product packaging, colour and appearance may vary slightly from images shown. Availability is subject to change.

Orders

Placing an order is an offer to purchase. We may refuse or cancel an order where there is a pricing error, suspected fraud, stock issue or another legitimate reason. If payment has already been taken for a cancelled order, it will be refunded.

Prices and Payment

Prices are shown in GBP unless stated otherwise. Available payment methods are shown at checkout. You are responsible for providing accurate billing and payment information.

Shipping

Shipping times and charges are set out in our Shipping Policy. Delivery dates are estimates and may be affected by circumstances outside our reasonable control.

Returns and Refunds

Returns, cancellations and refunds are handled in accordance with our Refund Policy and your rights under applicable UK consumer law. Nothing in these terms limits your statutory rights.

Skincare and Cosmetic Products

Product information is provided for general cosmetic use. Please follow the instructions on the product and packaging, patch test where appropriate, avoid use if you are sensitive to an ingredient, and discontinue use if irritation occurs.

Our products are not intended to diagnose, treat, cure or prevent medical conditions.

Intellectual Property

Website content, branding and materials owned by ZAVÉORA may not be copied, reproduced or used commercially without permission, except where permitted by law.

Third-Party Services

Our store may use third-party services such as Shopify, payment providers and delivery partners. Their own terms and privacy practices may also apply when you use those services.

Liability

We do not exclude or limit liability where it would be unlawful to do so. To the extent permitted by law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable.

Changes

We may update these terms from time to time. The version published on the website at the time you place an order will apply to that order unless the law requires otherwise.

Governing Law

These terms are governed by the laws applicable in the United Kingdom. Your statutory consumer rights are not affected.