Refund policy

Returns & Refunds

We want you to be happy with your ZAVÉORA purchase.

You have the right to cancel most online purchases within 14 days of receiving your order, subject to applicable UK consumer law.

To request a return, please contact us before sending any item back. Items should be unused, in their original condition and with their original packaging.

For hygiene and safety reasons, sealed cosmetics or skincare products that have been opened or unsealed may not be eligible for return where the applicable legal hygiene exception applies. This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not conform to the contract.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photographs where appropriate so we can resolve the issue.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider.

Customers are responsible for return postage for change-of-mind returns unless otherwise agreed. Where goods are faulty, damaged, incorrect or otherwise covered by your statutory rights, we will handle return costs as required by applicable law.

Do not return products directly to the supplier shown on packaging. Please contact ZAVÉORA first for return instructions.

Nothing in this policy limits or excludes your rights under UK consumer law