Frequently Asked Questions

Where do you deliver?

ZAVÉORA currently delivers within the United Kingdom.

How can I track my order?

Tracking information will be provided where available once your order has been dispatched.

Can I return an item?

Returns and refunds are handled in line with our Refund Policy and your rights under UK consumer law. For hygiene reasons, some opened or unsealed skincare and cosmetic products may not be eligible for change-of-mind returns.

What if my item arrives damaged or incorrect?

Email us at zaveora@outlook.com with your order number and, where useful, photographs of the issue so we can help resolve it.

Are the products ZAVÉORA branded?

No. ZAVÉORA curates products from third-party brands and suppliers. Product brand information is shown on the relevant product page where applicable.

How should I use skincare products safely?

Follow the instructions provided with the product. Patch test where appropriate, avoid direct contact with eyes, and stop use if irritation occurs. If you have a medical skin concern, seek advice from a qualified healthcare professional.